ScotRail has apologised for the chaotic launch of its new booking app, which has left hundreds of passengers unable to book train tickets.
The operator replaced its existing system, provided by Trainline, with an updated ticketing platform for travellers on Thursday morning.
Complaints on ScotRail’s social media channels saw a series of issues with passengers being forced to reset account passwords and journeys not appearing in booking searches.
ScotRail said it was working to resolve the issues and said passengers should continue using the old app until midday.
Have you been affected by the ScotRail app problems?
Contact formContact formAn email earlier this week had advised of the new app’s arrival. But multiple passengers on social media branded the roll-out a “shambles” and a “nonsense”.
ScotRail said in a statement: “We’re sorry for the delay to anyone switching their ScotRail app today.
“We are working with our technical teams to clear this as quickly as possible and we apologise for the inconvenience.”