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South East Water will pay £30.5 million after a series of supply interruptions, customer failings and for breaching its supply licence, regulator Ofwat has confirmed.
The watchdog said the redress package concludes three investigations into the supplier and includes a previously proposed £22 million fine for water supply failures between 2020 and 2023 impacting more than 286,000 people.
Ofwat launched a second probe at the start of this year after further supply interruptions in Tunbridge Wells and across Kent and Sussex between November and January, which left up to 70,000 homes without water.
The third investigation followed the downgrading of South East Water’s credit rating by Moody’s in May, which meant that the firm was in breach of its licence condition.
An independent monitor will be appointed by Ofwat to review South East Water’s performance improvement plan and wider turnaround efforts.
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